Returns & exchanges

Our commitment

We want you to feel confident when you shop for skincare, makeup, and body care with Bloom Bold. Because cosmetics and personal care items involve hygiene and safety, our return and exchange policy balances your satisfaction with responsible practices that protect every customer. This page explains what you can return, in what condition, within what timeframe, and how to start a request. Policies may vary slightly by product type or promotion; any special terms will be shown at checkout or on the product page. If you have questions before you order, our care team is happy to help you choose the right formula or shade.

General return window

For eligible items, you may request a return within thirty (30) days of the delivery date shown on your tracking information, unless a longer period is required by the consumer laws of your country or region. The item must be in original, unopened condition, with seals, shrink wrap, or protective films intact where applicable, and include original packaging and any accessories or free gifts that were part of the same promotion (failure to return promotional items may reduce your refund value). We cannot accept returns of products that have been opened, used, sampled, or altered, except where the item is defective, damaged in transit, or not as described, subject to verification. Sample sizes, final-sale items, personalised products, and digital goods may be excluded as marked at purchase.

Hygiene and safety exceptions

Opened mascaras, lip products applied directly to the lips, eye pencils used near the mucous membrane, facial tools that cannot be sanitised, and similar items generally cannot be returned once opened, in line with industry practice and health regulations. If you received the wrong shade or product due to our error, contact us with your order number and a photo of what you received; we will arrange a replacement or refund. If you experience a suspected allergic reaction, stop using the product, seek medical advice if needed, and contact us—we may request batch information from the packaging to investigate with our quality team. Reactions are handled case by case and do not always result in a return of opened product, but we take safety seriously.

Defective or damaged items

If your order arrives damaged, leaking, or with a broken pump or cap, please photograph the outer carton, inner packing, and the issue, and email us within seven (7) days of delivery. We may offer a replacement, store credit, or full refund including standard shipping where appropriate. For manufacturing defects that appear after opening (for example, unusual separation or odour inconsistent with the product line), contact us with the batch code and purchase date; we may ask you to dispose of the product safely rather than ship it back.

How to start a return

Begin by visiting our contact page or replying to your order confirmation email with the subject line “Return request”. Include your order number, the SKU or product name, and the reason for the return. If your return is approved, we will send instructions and, where applicable, a prepaid return label or return address. Do not send items back without approval, as unauthorised packages may be refused or delayed. You are responsible for return shipping costs unless the return is due to our error or a defective product, in which case we will specify how costs are covered.

Refunds and processing time

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are applied to your original payment method within approximately five to ten business days, depending on your bank or card issuer. Shipping charges from the original order are generally non-refundable unless the entire order was cancelled before shipment or we failed to deliver as promised. Gift orders refunded to the purchaser may be processed as store credit if the original payment method is unavailable.

Exchanges

Direct exchanges (for example, swapping one shade for another) depend on stock availability. In many cases we process a return and invite you to place a new order for the preferred item to avoid delays. If you need help choosing a replacement, our team can recommend alternatives based on your skin type and undertone where you provide that information voluntarily.

International orders

Returns from outside our primary shipping region may incur longer transit times and customs considerations. Duties and taxes paid at import are typically not recoverable through us; consult your local customs authority. Mark the package as a “return of goods” only as instructed in our return email to avoid duplicate duty charges.

Changes to this policy

We may update this Returns & Exchanges policy to reflect operational changes or legal requirements. The version on our website at the time of your purchase generally applies to that order unless a newer version improves your rights under mandatory consumer law.

Need help?

We’re here to make things right. Contact customer care for any return or product question not covered above.